Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@sunnykidstoystore.com.au. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Faulty items
If an item is faulty, please contact us at hello@sunnykidstoystore.com.au. Our team will assist in trouble shooting the issues you are having with the product and if there is no fix for the issue found we will provide further details on how to return the faulty item. This process is the same as above however we will also provide you a return shipping label, so there is no cost of return shipping.

Once the product has been deemed faulty, we will either issue a refund for the product cost or replace the product with another identical product and post it out to you free of charge. 

Change of mind

If for any reason you have changed your mind about your order and would like to return your order. Please email us hello@sunnykidstoystore.com.au

You will be responsible for shipping the item back to us in the same box/packaging it has been received. Please send us the tracking number for the returned item. Once received, you will receive a store credit for the value of the item. 

Returns that are damaged, used, sent back with opened packaging, soiled or altered will not be processed, and will only be returned to sender once payment for return postage is received. 

Shipping costs on returned orders and replacements are non-refundable.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@sunnykidstoystore.com.au.

Local Returns/Refunds
If you are local, returns can be made locally and will be coordinated at our discretion. The processes above will remain the same for Local returns, other than the costs associated with postage excluded. Exchanges can also be made locally if accepted, however keep in mind the original purchase will be refunded with your original payment method first and a separate purchase made for the new item. The original refund may take some time to deposit back into your account, usually 2-3 business days.

Please email us at hello@sunnykidstoystore.com.au if you wish to organise a Local Return/Refund.